Frequently asked questions

What Are The Mode Of Your Operations?

What Are The Mode Of Your Operations?

All the arm of our business is involved in our operations. Our Customer Service receives the order and prepares the invoice while our supply and logistic division executes the order and delivers the product.

How Do I Get My Order When I Place A Quote Online?

How Do I Get My Order When I Place A Quote Online?

When we receive an order, and the customer having read and understood our terms and policies especially the price and payment terms, Customer Service Centre generates an invoice which is eventually authorised by the responsible person in Supply and Logistics division to execute the order.

What Are The Taxes Charged?

What Are The Taxes Charged?

At present, no tax is collected on fuels, lubricants and LPG. The only products that attract the official 15% VAT are Bitumen and Petroleum Coke.

What Competitive Advantage Does NOC Have Over Others?

What Competitive Advantage Does NOC Have Over Others?

Availability of high quality products, a very solid asset base, highly functional and full-fledged service stations in all part of the country, prompt response to service request, highly skilled manpower, dedicated and highly motivated workforce, a personal touch to every business relationship.

What do the terms MGR, AGO, HFO, LFO, HHK and ATK stand for?

What do the terms MGR, AGO, HFO, LFO, HHK and ATK stand for?

MGR means Motor Gasoline Regular, which in common parlance is generally referred to as petrol. AGO is the short form of Automotive Gas Oil, popularly called diesel. HHK is household kerosene for domestic use, while ATK stands for Aviation Turbine Kerosene, which is also known as Jet A1 of aviation fuel. It is the fuel used to power aircraft.

What is gasoline (a.k.a. MGR)?

What is gasoline (a.k.a. MGR)?

Gasoline is the fuel designed for spark-ignition internal combustion engines. Conventional gasoline is a mixture of compounds, called hydrocarbons, derived from petroleum crude plus a small amount of a few additives to improve its stability, control deposit formation in engines, and modify other characteristics.

Why do I have to change my oil regularly?

Why do I have to change my oil regularly?

One of the main functions of oil is to protect your engine from wear and tear arising from excessive heat. Engine pistons move up and down thousands of times per minute generating enormous amounts of heat. So if oil is not changed as at when due, its ability to dissipate heat is reduced, thereby causing costly damage to bearings, seals and rings. Regular oil change is imperative, especially if you make more frequent, shorter trips with stop-and-go driving.

How often must one change oil?

How often must one change oil?

This varies from manufacturer to manufacturer because different engines have different requirements. To know what applies to you, it is advisable to consult your owner's manual. Fresh motor oil like Havoline and Delo, cools, seals and lubricates your engine to help prevent contaminants and prolong engine life, keeping your car at peak performance.

What is ISOSYN Technology?

What is ISOSYN Technology?

The ISOSYN name reflects Chevron's advancement in lubricant technology. ISO represents Chevron's revolutionary Isocracking® and Isodewaxing® base oil manufacturing processes. SYN refers to the synthetic-like performance delivered as a result of optimizing the premium base oils with specialized additive formulations. Delo lubricants formulated with ISOSYN Technology deliver synthetic-rivalling performance and outstanding value when compared to the cost and performance of fully synthetic and synthetic blend products. Delo lubricants formulated with ISOSYN Technology assist in minimizing maintenance costs, helping extend drain intervals, maximizing up-time, and ultimately contribute to the bottom line.

Why should I buy Chevron & Caltex lubricant brands?

Why should I buy Chevron & Caltex lubricant brands?

Properly lubricating the inside of a heavy-duty engine requires more than just creating a protective film. Quality heavy-duty engine oils must also disperse soot and control sludge in order to help maximize your mileage and guard against loss of your engine's life. Delo engine oils do all that and more. Delo 400 LE SAE 10W-30 is a premium quality engine oil formulated with ISOSYN® Technology, Chevron’s exclusive premium base oil and additive technology that rivals synthetic performance without the synthetic price. It provides excellent wear and soot control protection and minimizes deposit formation for on-highway trucks using Ultra Low Sulfur Diesel (ULSD). It can also provide improved fuel economy savings versus 15W-40 engine oils. Chevron Delo 400 Synthetic heavy duty motor oil is a multipurpose, 100% synthetic lubricant formulated for use in diesel and gasoline engines operating in subzero temperatures. Its excellent low temperature pumpability leads to less wear at start-up and maintains excellent oil circulation once the engine has started, helping to maximize engine life. Harmful deposits are constantly attacking your engine’s precious metal components, creating friction and robbing your engine of performance and fuel economy. So you can protect your engine by using any of the lubricant brands distributed by NOC. They are specially formulated to guarantee all-year-round protection, high-level performance and superior fuel economy for your car. As a mark of excellent quality and world-class standard, the Chevron/Caltex brand carries the Donut symbol of the American Petroleum Institute (API), which is a globally accepted symbol for top quality engine oil.

Apart from NOC stations, where else can one buy Havoline or Delo Lubricants?

Apart from NOC stations, where else can one buy Havoline or Delo Lubricants?

In addition to the company’s various retail outlets, NOC lubricants are sold by authorised distributors and duly accredited resellers in major cities and towns across the country.

Is it proper to use the same gear oil for both manual and automatic transmissions?

Is it proper to use the same gear oil for both manual and automatic transmissions?

No, manual and automatic transmissions use different fluids. For instance Thuban gear oils can be used for manual transmissions. However automatic transmissions require specifically-designed fluids like Texamatic 1888 which operate on hydraulic principles. In any case, both transmissions need to have their oil and fluid changed regularly. By following the service schedule in your owner's manual and using high quality products, you are guaranteed maximum service life and optimum performance of your car's transmission.

What can I do to get better fuel economy?

What can I do to get better fuel economy?

Good fuel economy is a combination of good vehicle maintenance and sensible driving. Good maintenance entails a properly tuned engine, with a clean air filter, well aligned and balanced front wheels and tyres with the correct air pressure. Sensible driving involves smooth, steady acceleration; driving at moderate speed on the highway; avoiding overloading and excessive use of the air conditioner; and not leaving the engine idling (especially in stop-and-go traffic) rather than turning it off

Station Locator

Quick Contact

National Oil Ethiopia Plc
Cape Verde Street
Addis Ababa,Ethiopia
Tel: +251116639494/6
Fax: +251116639495
P.O.Box: 951 code 1250
Email: noc@ethionet.et
www.nocethiopia.com

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